Associate Customer Service Manager (Chat & Calls).
Category: Customer Service & Operations Location(s): India
Remote Position: Yes
Position Type: Employment
Job Responsibilities:
Provide real time support to customers via our new age chat/calling platform (Genesys) with the goal of converting enquiries.
Help build customers confidence in Editage brand over competitors and improve conversion rates.
Add a human factor in customer shopping experience thereby influence repeat rate.
Influence the revenue of the organization by pitching our services to clients over chat and calls.
Identify website errors and provide solutions for the same.
Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.
Qualifications and Prerequisites:
Have high standard of service mind-set.
Are tech savvy, comfortable with using various live chat software’s and ability to multitask.
Have good sales skills.
Have excellent written communication skills and ability to deliver message in a concise manner.
Can think on your feet, meet customers at their level, and improvise during a conversation.
Can work under pressure and meet deadlines, while maintaining a positive attitude.
Additional Information:
Cactus Communications is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.
We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.
We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.
We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.
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